Store Manager

Overview

The role of the Store Manager is to lead the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth.  They drive personal sales and overall store performance by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the store’s sales goals.  They live our values and represent the brand in their behaviours.

Role and Responsibilities

• Create a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
• Ensure execution and lead the sales leadership team to ensure associates are coached and developed to the Company selling behaviors
• Manage and resolve customer relations issues
• Own execution of recruiting, hiring, and onboarding process to ensure the store is fully staffed to Company guidelines
• Own talent management lifecycle of direct reports, including assessment, training, retention, career development, succession planning and recognition
• Lead and delegate, as appropriate, the execution of all company initiatives
• Pl