Triage & Applications Specialist
Who we are
Lab37 Robotics, is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients.
About the role
The Triage & Applications Specialist will play a critical role in keeping Lab37’s robotic systems operational in the field. This person will serve as a system “super user,” helping diagnose and resolve user and operator issues, coordinate with remote technical teams, and ensure problems are clearly understood, prioritized, and driven to resolution.
This role will alternate on-call responsibilities, with on-call coverage that may require availability for up to 24 hours per day. The role will also provide backup support for field services and onsite assistance when needed. The ideal candidate is comfortable troubleshooting remotely, navigating complex user interfaces,
communicating clearly with technical and non-technical users, and occasionally traveling to sup
