Customer Experience Associate

Please note, this position is remote and will be hired in one of the states where Ladder is actively recruiting: Colorado, Iowa, Kansas, Minnesota, Texas, and Wisconsin.

About Ladder

We saw a problem within the life insurance industry: getting covered took too long, involved too much paperwork, and required too many in-person meetings with sales agents. Having lost his father at a young age, our CEO, Jamie, was determined to make it easier for people to get the coverage they needed to provide for their families. So, we got to work. We developed a method of real-time underwriting leveraging AI and, in doing so, reduced the months-long process of applying for life insurance to minutes. Our digital experience is quick (instant decisions!), loved by users (check out our Trustpilot or Google reviews) and prolific ($74 billion+ in coverage provided).

About the Role

The Ladder Customer Experience Team is hiring a Customer Experience Associate to be an ambassador for Ladde and our customers. You wlll be responsible for providing empathetic support to Ladder customers while actively representing them to internal stakeholders. The hours requ