Customer Support

Job Title: Customer Support
Location: Remote
Schedule: 7:00 AM–3:00 PM Mountain Time (Full-Time Preferred)
Salary Range: $5–$7 per hour | $800 - $1,120 per month (with flexibility for strong Shopify expertise)

We are seeking a reliable, detail-oriented Customer Support Specialist to support Deadlast’s customer communications and day-to-day operations.

This role is primarily focused on email-based customer support, order inquiries, and data entry. The ideal candidate is an excellent written communicator who can manage customer requests efficiently, maintain accurate records, and provide a professional customer experience.

Shopify experience is a plus, particularly for candidates familiar with order management and ecommerce operations. The role may expand to include SMS support as business needs evolve. Phone support is not required.

Key Responsibilities

Customer Support

• Respond to customer inquiries through email in a timely and professional manner
• Assist with order status, shipping, product, and other routine customer questions
• Investigate customer issues and provide accurate, helpful responses
• Follow up on unresolved inquiries and escalate complex issues when necessary
• Maintain a professional and consistent brand voice

Shopify & Order Management</