Technical Success Manager
Technical Success Manager
Context & Impact
Lansweeper is expanding its post-sales motion and investing in the people who make customers successful for the long term. This Technical Success Manager role exists to own the technical dimension of customer success — ensuring that customers not only adopt the Lansweeper platform but derive continuous, measurable value from it across their IT, OT, cloud, and IoT environments.
As a Technical Success Manager, you will serve as the strategic technical partner for a portfolio of enterprise and mid-market accounts, working at the intersection of product expertise, customer outcomes, and business impact. Your work directly influences retention, expansion, and Lansweeper's reputation as a platform customers trust.
In the near term, you will focus on onboarding customers effectively, building scalable success frameworks, and partnering cross-functionally with Sales, Product, and Support to close the loop between customer feedback and platform evolution.
The Challenge
The main challenges you'll face are:
Driving deep technical adoption in complex, heterogeneous IT environments where customers have varying levels of maturity and readiness — translating Lansweeper's capabilities into tangible outcomes takes both technical depth and strategic patience.
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