Commercial Associate

Laundryheap is, an award-winning, industry-leading company transforming how people do laundry and dry cleaning. The wider business is established, but Laundryheap Linen is going through a period of strong growth and development. The division operates with more of an early-stage mindset, similar to an early-stage startup. We want people who think like owners, not employees.

We're looking for a Commercial Associate to own the full client relationship in London for Laundryheap Linen, our short-let-focused division at Laundryheap. This role covers the entire client journey, from the moment someone signs up, through onboarding, to growing and retaining them as a long-term client.

This isn't a customer service role, and it isn't a traditional sales role either. You'll own the entire commercial funnel: converting inbound sign-ups, onboarding new clients properly, and then acting as their long-term point of contact for everything commercial, including pricing, growth, problems, and opportunities. Day-to-day service issues are handled by our Live Operations Team, freeing you up to focus on what actually moves the business forward: getting the right clients in, keeping them, and making them successful.

We generally don't do outbound sales. Our industry runs on relationships and word of mouth, not cold outreach. That's exactly why this role exists: to make sure every client who comes through the door gets a properly managed relation