Fleet Operations - Senior Associate
About Laundryheap
At Laundryheap, we make laundry a little easier. We’re a fast-growing, on-demand laundry and dry-cleaning service operating across 13+ countries, with a simple promise: laundry collected, cleaned and returned within 24 hours.
Our driver partners are a huge part of making that promise possible. They’re the people who connect our customers, laundry partners and operations every day.
We’re looking for a Senior Associate – Driver Operations & Fleet to help us look after, grow and continuously improve our UK driver network.
This is a hands-on role where you’ll work across the full driver journey; from attracting and welcoming new driver partners, to supporting engagement and retention, maintaining quality standards and helping us grow our London e-bike fleet.
Our drivers are self-employed partners, so building strong relationships is just as important as understanding the numbers. You’ll be someone who enjoys both sides of the role, whether that’s looking at retention data, speaking with a new driver during a welcome call or getting out into the field to understand and solve an operational challenge.
What you'll be doing
Driver Acquisition & Onboarding
- Help us build and maintain a strong pipeline of driver partners across the UK.
- Publish and refresh driver opportunities across relevant channels and work towards weekly supply targets.
- Manage our applicant tracking
