Operations Associate

Laundryheap is a fast-growing tech company transforming the laundry and dry-cleaning industry, providing convenient 24-hour pick-up, cleaning, and delivery services across 16+ global markets.

We are looking for a motivated and hands-on Regional Associate to join our Partner Operations team in London. This is an excellent opportunity for someone looking to build a career in operations. Reporting to the Regional Manager, you will support our network of partner facilities by conducting site visits, maintaining quality standards, assisting with operational improvements, and ensuring an excellent customer experience.

Key Responsibilities

Partner Facility Support

• Visit partner facilities across London regularly.
• Build positive relationships with partner teams and act as the first point of contact for day-to-day operational support.
• Assist with onboarding new partners and support offboarding where required.
• Deliver basic training on Laundryheap systems, processes, and operational standards.

Quality & Operational Standards

• Carry out routine site audits and quality checks.
• Ensure partners follow Laundryheap operating procedures.
• Identify operational issues and work with partners to resolve them.
• Support initiatives that improve quality, efficiency, and customer satisfaction.

Operational Coordination

• Assist wi