Operations Associate (fleet)
At Laundryheap, we make laundry a little easier. We’re a fast-growing, on-demand laundry and dry-cleaning service operating across 17+ markets, with a simple promise: laundry collected, cleaned and returned within 24 hours.
Our driver partners are a huge part of making that possible. They connect our customers, laundry partners and operations every day.
We’re looking for an Operations Specialist to help us strengthen, grow and continuously improve our UK delivery network.
This is a hands-on role covering the full driver journey — from attracting and onboarding new driver partners to improving engagement, retention and operational performance. You’ll also work with external vendors, support fleet capacity and play an important role in growing our London e-bike operations.
You’ll be working across people, logistics and data. One day you could be analysing driver retention or delivery performance; the next day, onboarding new drivers, resolving an operational issue or working with a vendor to increase capacity.
What You’ll Be Doing
Driver Acquisition & Onboarding
- Build and maintain a strong pipeline of driver partners across the UK.
- Publish and refresh driver opportunities across relevant channels and work towards weekly supply targets.
- Manage driver applications through our ATS, Fountain, ensuring candidates move smoothly through the onboarding process.
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