Operations Coordinator
Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14+ global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business.
You’ll Make a Difference By:
Reporting to the Regional Lead, the Associate - Driver Operations plays a critical role in maintaining operational excellence. You will ensure smooth driver onboarding via calls and video interactions, while simultaneously managing live logistics—monitoring driver activity, planning routes, and resolving real-time issues.
Key Responsibilities
1. Driver Onboarding & Recruitment
- Conduct outbound calls and video sessions with potential drivers to guide them through the onboarding and documentation process.
- Assess driver readiness and ensure compliance with company policies and onboarding standards.
- Coordinate background checks, training, and activation of driver accounts.
- Provide timely updates to stakeholders on onboarding progress.
2. Planning Operations & Route Management
- Monitor real-time delivery operations to ensure smooth route execution and timely order completion.
- Provide live support to drivers during their shif
