Operations Manager
About LBC Mortgage
LBC Mortgage is a growing mortgage brokerage focused on providing financing solutions across Conventional, FHA, Non-QM, DSCR, Hard Money, and other mortgage products. As we continue to grow, we are looking for an experienced Operations Manager to oversee day-to-day operations, improve internal processes, and ensure our teams work efficiently and effectively.
Position Overview
We are looking for a highly organized, proactive, and experienced Operations Manager with strong U.S. business experience. Experience in the mortgage or financial services industry is highly preferred.
The ideal candidate understands how U.S. companies operate, can manage multiple departments and workflows, and is comfortable building processes, setting KPIs, solving operational issues, and holding teams accountable.
This is a hands-on management position for someone who can both strategize and execute.
Key Responsibilities
- Oversee and manage the company's day-to-day operations
- Develop, implement, and improve operational processes and SOPs
- Coordinate workflows between Sales, Processing, Underwriting, Marketing, and other departments
- Monitor team performance, productivity, and operational KPIs
- Identify inefficiencies and implement solutions to improve overall performance
- Establish clear procedur
