Operations Analyst

Salary: £35,000 - £50,000
Location: Portsmouth (Hybrid working)
Working Hours: Monday to Friday

Benefits

• 25 days holiday plus Bank Holidays

• Dedicated budget for self-development

• Progression and development opportunities

• Hybrid working arrangement

• 2 paid charity volunteering days

Role Summary

As the Customer Success Operations Manager at Lead Forensics, you will play a pivotal role in optimising our Power BI reporting suite and managing our Customer Success CRM/CSP (Planhat). Your work will empower the Customer Success, Operations, and Enablement teams through high-quality, reliable, and actionable reporting.

Your primary responsibility will be to create, maintain, and continuously improve our reporting frameworks, ensuring visibility into key performance metrics such as retention, churn, expansion, and activity tracking. You will balance independent