What You’ll Do

Own the Product

• Set direction and make the calls on what ships, in what order, and what gets cut

• Take ambiguous problems and resolve product, system behavior, and interaction model together, not sequentially

• Build the prototypes and working examples that make an abstract idea arguable

• Work directly and often with RevOps and marketing ops leaders, in their environments, so as to bring the reality of their challenges into solutions

• Drive design partner interactions to iterate the product

Define What Good Looks Like

• Define the correct behavior for the agents on this product

• Build the golden sets and help write meaningful evals yourself

• Read the traces. Build intuition for how the agent behaves on live work, not on your test cases

• When it goes wrong, characterize the failure: prompt problem, tool problem, context problem, or product problem

Design for Trust

• Design the permissions and approvals that define what the agent does on its own and what it must ask about

• Design the recovery path