Escalations Analyst
About LEAP Dev
LEAP Dev is the “Software House” powering LEAP Legal Software, the leading provider of Legal Practice Management Solutions in the world. We’re part of ATI Global – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software that we develop and support is used by more than 78,000 lawyers and support staff at small and medium-sized law firms.
Working alongside our team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.
What you’ll do
You will be responsible for providing Third Level support to product and operations teams for your local LEAP Legal Software region or vertical. You will be working closely with Second Level helpdesk teams, providing high level technical support and guidance, and ensuring that an
