CLX Pet Advocate
What you're applying for
We're looking for a seasoned claims professional to join our Pet Claims team and help the families who need it most. You'll bring together veterinary knowledge, insurance expertise, and genuine customer care, reviewing complex pet medical claims and making fair, accurate decisions that matter to the people on the other side.
We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
In this role you'll
Navigate complex veterinary records and medical histories to determine claim eligibility and make accurate coverage decisions
Communicate coverage determinations clearly and directly, in plain language that customers actually understand
Document claim files thoroughly, grounding every decision in medical records and policy provisions
