Customer Experience Specialist, French Market
Are you genuinely curious about why things break? Do you get satisfaction from tracing a problem to its root, then fixing it—sometimes in code, sometimes in process, sometimes in how we talk to customers?
We're looking for a Customer Experience Associate who cares as much about fixing the underlying issue as closing the ticket. You'll support our French market customers, but you won't stop at surface-level answers. You'll investigate, learn our product deeply, spot patterns, and push back when something doesn't make sense.
You'll work alongside our product and engineering teams, but as a real collaborator—not just a feedback funnel. When you see a customer struggle twice, you'll dig into why, propose a fix (whether that's a doc change, a prompt tweak, or a workflow improvement), and actually ship it.
We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
