Account Manager

You will be the single point of accountability for a portfolio of Lendscape clients after they go live. You own the relationship, the health of the account, and the commercial trajectory — not just the day-to-day service. This is a relationship-first, commercially-minded role that sits at the heart of Lendscape's client retention and growth strategy. 

Client Relationship Ownership 

• Serve as the primary point of contact and trusted relationship lead for a portfolio of Lendscape clients. 

• Build deep, multi-level relationships within each client organisation — from day-to-day users to senior stakeholders. 

• Develop and maintain a clear, documented account strategy for each client, covering their business objectives, product usage, risks and growth opportunities. 

• Ensure every client feels genuinely heard, valued and well-served by Lendscape. 

• Ensure we are meeting a NRR of 110% p.a. net retention  

• This includes a 95% Gross retention target  

Client Health & Advocacy 

• Proactively monitor the health of each account — adoption, usage, satisfaction and sentiment — and take action before issues escalate. 

• Act as the client's internal advocate: raise their needs, feedback and concerns with the right teams inside Lendscape. 

• Own the resolution of escalated