IT System Technician

LifeByte Systems is hiring an IT System Technician to administer and support internal IT services and SaaS platforms. This full-time role can be based in Shenzhen or Shanghai, China.

Responsibilities

• Microsoft 365 configuration: Administer user accounts, security groups, SharePoint, Teams, Exchange and OneDrive, including Intune device policies, Windows Autopilot, Conditional Access, audit-log reviews and licence assignment.
• Jira administration: Configure workflows, permissions and user roles; integrate Jira with other tools and administer Jira Assets.
• Jira Service Management: Manage IT service requests, incidents and changes. Design request types, queues, SLAs and automation rules across ITIL-aligned incident, request fulfilment, change, problem, knowledge and service-level management practices.
• Access control: Manage permissions across internal systems so users have appropriate access for their roles and responsibilities.
• Single sign-on and identity: Set up and maintain SSO using Microsoft Entra ID (Azure AD) and other identity platforms, including SAML and SCIM integrations across SaaS applications.
• Security policies: Implement password policies, MFA and encryption standards in line with best practices and applicable regulatory requirements.
• User lifecycle: Maintain secure onboarding and offboarding processes, including account creation, role assignment and timely access removal.