Customer Service Lead

About Us:

LifeMD is a leading provider of virtual primary care, telehealth, and specialized treatment programs serving hundreds of thousands of patients nationwide. Our vertically integrated platform combines 50-state licensed providers, in-house pharmacy and lab integrations, and proprietary technology that enables safe, high-quality, and affordable care.

At the heart of this transformation is our team of developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.

Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company — it's a tech company revolutionizing healthcare.

About the Role:

The Team Lead provides real-time floor support, coaching, and queue management for a pod of Tier 1 and Tier 2 representatives within either the Digital Experience team (live chat, messages, email) or the Phone team (inbound/outbound calls) - the two functional teams the department is organized around. Every rep on the pod is expected to know all five program verticals - weight management, women's health, men's health, urgent care, and mental health - regardless of channel; the Lead is responsible for confirming and reinforcing that cross-progr