Posted 1w ago•4236 E Broad St Whitehall, OH 43213
Contact Center Coordinator
MiddleOn-site (4236 E Broad St Whitehall)Salary undisclosed
Required Skills
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Job Description
Lighthouse Behavioral Health Solutions (LBHS) offers a full continuum of care, including outpatient, intensive outpatient, partial hospitalization, residential treatment, psychiatric services, and medication‑assisted treatment. We take pride in creating a welcoming, compassionate environment where individuals feel supported. Our team believes in every client’s ability to achieve recovery and rebuild meaningful, engaged lives in their communities.
Position: Contact Center Coordinator
Reports to: Director of Admissions
Position Overview
As the Contact Center Coordinator, you will serve as the central point of connection for individuals, families, and referral sources seeking behavioral health and recovery services. You will oversee incoming and outgoing communications within the call center, ensuring callers receive accurate information, timely support, and compassionate experience. This role plays a vital part in connecting people to care by coordinating communication flow, verifying insurance, scheduling assessments, and supporting the intake and admissions process.
Key Responsibilities
- Manage inbound and outbound calls, ensuring prompt, professional, and compassionate res
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