Case Manager
About the Role
We're looking for a Case Manager to join our growing team at Lighthouse. In this role, you'll serve as the primary point of contact for customers throughout their immigration journey, helping ensure cases move efficiently from intake through filing and beyond.
You will work closely with customers, attorneys, employers, and internal teams to coordinate case preparation, manage timelines, collect documentation, and deliver an exceptional customer experience.
What You'll Do
Serve as the primary point of contact for customers, providing proactive communication and exceptional service throughout their immigration journey.
Manage a high-volume portfolio of employment-based immigration matters, ensuring cases progress accurately and on schedule.
Coordinate document collection, case preparation, filing milestones, and stakeholder communications across customers, employers, attorneys, and internal paralegal team.
Gather and organize information regarding customers' immigration histories, employment situations, travel plans, and long-term goals to support attorney-led case planning.
