Posted 4h ago•Austin, Texas, United States
Account Manager
MiddleOn-site (Austin)Salary undisclosed
Required Skills
Next.js
Job Description
Key Responsibilities
Lightspeed Systems is seeking an Account Manager, to own the post-sale relationship for a dedicated book of mid-market K-12 school district accounts. This role is responsible for retention, expansion, and making sure customers are getting real value out of their Lightspeed products - you are the primary point of contact for your customers for the life of the contract.
This is not a prospecting role. You don't chase new logos - you protect and grow what Lightspeed already has. When a new Account Executive closes a deal in your book, you're the one who takes the relationship from there.
This is not a prospecting role. You don't chase new logos - you protect and grow what Lightspeed already has. When a new Account Executive closes a deal in your book, you're the one who takes the relationship from there.
Key Responsibilities
- Own a named list of assigned accounts with defined renewal dates as the customer's primary point of contact.
- Drive all renewal activity from first outreach through signed order, and proactively flag at-risk accounts before they become churn.
- Identify and close expansion and upsell opportunities within your book - additional products, increased seat counts, multi-year conversions.
- Maintain accurate, current Salesforce records on every account in your book - opportunity stage, renewal health, next steps, and contacts.
- Spot at-risk accounts early and escalate promptly, rather than waiting for a renewal to be in jeopardy.
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