Associate Director / Director, Customer Program Management, Physical Sciences

Your Impact at LILA

Lila Sciences is building a new Customer Delivery & Success function, and we're looking for an Associate Director / Director, Customer Program Management to lead delivery for our physical sciences customer partnerships. In this role, you're bringing LILA's science into the real world with customers. This is a senior, hands-on role that sits at the center of high-value, multi-year customer engagements: you will be the primary face of LILA to the customer, the operational owner of a complex program spanning multiple concurrent projects, and a founding contributor to how LILA delivers for customers as we scale.

This is not a lightweight, account management role. Our engagements are deeply technical and highly consultative, and the customer relies on you to understand where the science is, where the program is headed, and what it will take to get there. You'll coordinate across a wide set of internal teams (e.g., AI/ML researchers, experimentalists, automation and hardware engineers, software, product) while owning the customer relationship end to end and shaping where it grows next.

The role has three core dimensions:

• Customer engagement and growth: serving as the primary conduit to the customer, managing the relationship holistically, and recognizing and shaping opportunities to mat