Project Coordinator EMEA, Production

Under the supervision of a Production Manager or Production Lead, the Project Coordinator, Production provides back-office (non-customer facing) support in a specific timezone to enable 24/5 production delivery. They will report directly into a hub lead for their geo who will manage their capacity and performance.

• Assigning linguists to projects within the Lilt platform.

• Setting and managing project deadlines according to customer SLAs.

• Tracking assignment status, including acceptance and rejection rates from linguists.

• Communicates well with local colleagues and internal production team members

• Communication with linguists to confirm project status, any risks/issues impacting ability to deliver on time.

• Coordination of queries from linguists; logging queries in the appropriate format/platform, directing responses back to linguists within production timelines.

• Reassignment of projects to alternative linguists as needed to meet project deadlines or mitigate quality issues.

• Data entry and administration related to linguist performance, availability and payments.

• Sending and