Support Coordinators
About the role
We're looking for two Payment Support Coordinators to join our Expert Services & Operations (ES&O) team on a short-term contract basis. You'll work directly on our linguist payment queue, helping to clear a backlog of payment requests and restoring a reliable, responsive experience for our global network of expert linguists.
This is a high-impact, hands-on role. You'll be triaging, investigating, and resolving payment issues across multiple systems, working closely with our existing coordinators and escalating to finance and engineering where needed.
What you'll be doing
Triaging and responding to incoming payment support tickets in Jira, prioritising by urgency and issue type
Investigating payment failures, discrepancies, and delays across the Lilt platform, Tipalti, Salesforce, and third-party processors (PayPal, Payoneer)
Resolving common issues including: Tipalti profile corrections, 2FA resets, banking detail mismatches, and manual offline payment (OPM) re-logging
Communicating clearly and empathetically with linguists to gather information and provide timely updates
Escalating technical breakages (e.g. platform stats syn
