HR Technology Analyst

The HR Technology Analyst is the first point of contact for Lincoln's HR Technology help desk, troubleshooting day-to-day Dayforce issues, auditing and testing system updates before they go live, and maintaining the accuracy of employee and property data through regular audits and form review. This role also processes new site adds as Lincoln signs new management contracts, keeping our systems current as the business grows. The Analyst reports to the Manager, HR Technology and partners closely with the team on process documentation and reporting.

Essential Duties and Responsibilities

• Serve as the first point of contact for HR Technology help desk inquiries, triaging requests and escalating complex issues to the Manager, HR Technology.
• Troubleshoot day-to-day system errors, software bugs, and workflow issues within Dayforce, working toward timely resolution.
• Audit and test new Dayforce updates and releases prior to production push, documenting results and flagging issues for resolution.
• Maintain data accuracy across Dayforce through regular audits and by reviewing new form submissions for completeness and correctness.
• Process new site adds in Dayforce when new management contracts are signed, ensuring timely and accurate system setup.
• Prepare recurring and ad hoc HRIS reports, data e