Manager, IT PMO

The IT PMO owns the strategy, roadmap, and ongoing lifecycle of one or more of Lincoln's core technology platforms supporting property management, asset management, leasing, and development operations. This role partners directly with business stakeholders to translate operational needs into product requirements, prioritizes enhancements and releases based on business value, and ensures the platforms in their portfolio remain reliable and continue to evolve with the business. Unlike project work with a defined end date, the IT PMO owns the platform on an ongoing basis, well beyond go-live. This role reports to the Head of IT, with a dotted-line reporting relationship to the Chief Operating Officer.

Essential Duties and Responsibilities

• Own the product strategy and roadmap for assigned technology platforms (e.g., property management, leasing, maintenance and work order, tenant experience, or development and construction systems).
• Gather and prioritize business requirements from property management, asset management, development, and corporate stakeholders.
• Translate business needs into clear product requirements, user stories, and acceptance criteria for internal teams and external vendors or developers.
• Manage the platform backlog, balancing enhancement requests, defect fixes, compliance needs, and strategic initiatives.<