Content Strategist III | Launch Readiness

We are seeking a proactive and highly organized Content Strategist III to support product and feature launch readiness for a global technology platform.

This role is focused on ensuring support content is accurate, complete, tested, and ready before new products and features go live. The Content Strategist will work closely with Product, Engineering, Product Operations, Localization, Marketing, Communications, and Support Operations to develop Help Center content, chatbot responses, and content supporting Generative AI experiences.

The ideal candidate combines strong content strategy and technical writing skills with project management, product launch experience, and hands on Generative AI or LLM content experience.

Responsibilities

• Partner with cross functional teams to identify support content requirements for upcoming product and feature launches
• Develop content plans aligned with launch schedules, dependencies, and go live dates
• Audit existing support content and identify gaps, outdated information, and required updates
• Write, edit, and improve Help Center articles, chatbot content, cus