Fleet IT Support Analyst

WHO WE ARE Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.       JOB SUMMARY The Fleet IT Support Specialist provides advanced technical support for onboard vessel systems, including hardware, software, and connectivity. This role is responsible for troubleshooting and resolving issues, supporting deployments, and ensuring reliable, secure IT operations across the fleet.   Working with the Fleet IT Director and Superintendent, the Specialist helps prioritize support and project work, while traveling as needed to deliver hands-on support and maintain operational continuity.   ESSENTIAL DUTIES    Serve as the primary point of contact for fleet SATCOM systems, including Starlink, OneWeb, VSAT, and cellular connectivity Provide remote and onsite technical support on issues or requests for our vessel-based systems, including computer equipment, business applications, hardware, software, and networks Manage and resolve support requests using Jira, ensuring adherence to SLAs and proper ti