Customer Training and Success Specialist - Temporary and Remote

Company Description

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments.  Lingraphica is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, Lingraphica is focused on improving communication outcomes and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Job Description

About the role: The Customer Training and Success Specialist ensures that new Lingraphica customers (both the person with communication challenges (PWCC) and their care partners) have the knowledge and confidence to use their device successfully. This role focuses on post-sale device training: helping customers and caregivers understand both the mechanics of device use and how to apply it in their daily lives.

Responsibilities:  

Customer Training & Success 

• Deliver one-on-one and small group training for PWCCs and care partners, tailored to their needs and comfort with technology. 
• Facilitate group training sessions through the Lingraphica Device Users Community. 
• Provide an adaptable training program that meets customers where they are, whether they need just one session to get started or ongoing check-ins to build confidence over time. 
• Focus training on both the mechanics of device use and how to apply it in daily life. 
• Document all customer interactions and outcomes in the CRM. 

Cross-Functional Collaboration 

• Serve as a voice of the customer by identifying and sharing recurring training needs, user feedback, and adoption challenges with Product, Sales, Marketing, and Support teams to help improve the learner experience and inform future enhancements. 
• May be assigned to other projects and duties as needed. 

Qualifications

Knowledge, Skills & Abilities 

• Strong ability to deliver clear, empathetic, and practical device instruction to both individuals and groups. 
• Skilled at tailoring training to different learning styles, personas, and knowledge levels. 
• Ability to translate complex product functionality into simple, engaging training. 
• Creativity in adapting training to diverse customer needs. 
• Strong communication skills, with the ability to translate complex information into simple, actionable guidance. 
• Organized and proactive, with a focus on continuous improvement. 

Minimum Qualifications: 

• Experience as a Speech-Language Pathologist or SLPA  
• At least 2 years of experience providing AAC training, clinical instruction, or related teaching/coaching experience. 
• Expertise in AAC and communication partner training. 
• Proficiency with Microsoft Office 
• Proficiency with Zoom/other virtual meeting platforms and/or experience with teletherapy 

Preferred Qualifications: 

• ATP certification and/or Supported Conversation for Adults with Aphasia (SCA)  
• Familiarity with CRM tools (e.g., HubSpot) 

Additional Information

Work Environment & Physical Demands 

Work Environment (Remote): Work is performed remotely from a home office. The individual is expected to maintain a safe, productive workspace with reliable and secure internet access. 

Must be able to operate a computer with or without reasonable accommodation. 

Travel 

No travel is required for temporary positions.

Accommodations  
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

If you require an accommodation, please reach out to Human Resources at [email protected] for assistance. We are here to help! 

Lingraphica and Pay Transparency  

At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $60,000 and $75,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process. 

To learn more about Lingraphica, visit: www.lingraphica.com! To learn more about our benefits offerings, click here!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.