Head of Customer Marketing

TL;DR We’re hiring a Founding Customer Marketing Lead to build the customer community behind one of the fastest-growing AI companies in customer understanding.

This role is for someone who is exceptional with customers: energetic, warm, thoughtful, and deeply curious. You’ll bring together our customers in ways that feel genuinely valuable: through community, events, networking, peer learning, and customer storytelling. The goal is to make customers proud to be part of Listen’s ecosystem and excited to share what they’re learning, building, and achieving.

This is a Senior/Lead IC role with high ownership. You’ll shape the customer community from the ground up, create memorable customer experiences, and eventually build the reference program that helps our sales team bring the right customer voices into the right conversations.

Min. 5+ years in B2B SaaS customer marketing, community, advocacy, lifecycle, field/customer programs, or related roles. Enterprise exposure is important. Startup hustle is required.

Background

Listen Labs is the world's fastest AI research platform, built so every company can understand what their customers want, why, and what to do about it. Our AI conducts in-depth interviews, analyzes conversations, and delivers executive-ready