Payment Operations Manager (Chargeback)
About the Role
Behtar Technology operates multiple consumer platforms — Dostt, Gyan TV, Eaze, Astrolokal that process high volumes of digital payments across cards (Visa, Mastercard), UPI, and net banking. This role owns three interconnected areas: payment gateway routing and cost optimisation, success rate monitoring and improvement, and dispute/chargeback management at the gateway level.
These three functions form a closed loop — routing decisions affect success rates, success rates surface which gateway-instrument pairs underperform, and dispute patterns feed back into routing logic. One person owning all three means faster iteration and no handoff gaps. This role is being established to bring analytical rigour and operational ownership to payments, transitioning institutional knowledge currently held by the business team.
What You Will Own
PG Routing & Cost Optimisation
- Own routing logic across payment gateways (Razorpay, PayU, Cashfree, or equivalents) — deciding which gateway handles which transaction type, instrument, and ticket size
- Continuously test routing configurations to find the best combination of success rate and effective gateway cost
- Negotiate and track gateway pricing, MDR slabs, and settlement terms; flag opportunities to reduce blended PG cost
- Maintain a routing playbook with rationale for each configuration change and its measured outcome
Success Rate Monitoring & Im
