Mid Market Account Manager, EMEA

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About the role

We are seeking a methodical and proactive Account Manager to own and grow a book of Mid-Market accounts. In this role, you'll manage a portfolio starting at $1M ARR with significant runway for growth - making it essential that you balance intentional account retention with a sharp eye for expansion opportunities.

The Mid-Market Account Manager is responsible for growing NRR and maintaining GRR across our mid-market customer segment (defined here as companies with between 500-1000 employees) through disciplined renewal execution and strategic upsells. Success in this role requires someone who is highly organized, deeply customer-focused, and operates with a business owner mentality - someone who treats