Director of Customer Success [EMEA]

This is a hands-on leadership role at the center of our EMEA Customer Success organization.

You'll lead a small, senior team of 5 with the intention to double to 10 in the next 12 months.

Based from London, your team sit locally along with a growing team in Munich and possibly Riyadh in future working with enterprise customers across EMEA.

Where You Come In

You'll carry formal accountability for your team's performance, development, hiring, and day-to-day effectiveness — and you'll stay personally engaged in the region's most strategic accounts, at the level where a senior voice changes the outcome. Your core mandate is to turn a set of excellent individual practices into one operating system: the account planning, escalation, and reporting structures that let the team scale without a proportional rise in headcount.

This fits someone who wants to lead from close range rather than inherit a large, already-built org. If you're looking for a defined playbook or a steady renewal book to protect, this isn't that — you'll be building the playbook as you go.

What You'll Own

• Lead the EMEA Customer Success team — owning hiring, onboarding, coaching, performa