Field Service Technician

WHO WE ARE:

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota.  A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us.  We are employee owned and relationship powered.

POSITION SUMMARY

For our Entry Door segment, the Field Service Technician serves as a valuable resource to our customers performing service and repairs to our products once installed in the field.  Day-to-day responsibilities include:

• Representing Lumbermen’s favorably and building/fostering relationships with customers
• Developing and maintaining a strong knowledge of the products offered
• Assessing service/installation needs based on service requests
• Completing service/repair/install work in a timely and cost-effective manner, ensuring complete customer satisfaction
• Completing all service documentation accurately and on time
• Communicating effectively with the Service Coordinator
• Maintaining and accurate and complete parts inventory, as applicable
• Safel