Care Management Assistant - Full-time - AAMC

Position Objective:

Care Management Assistants are administrative professionals who provide direct support to ensure that patients move through the system and receive the treatment and services they require. They are responsible for interacting with Care Management staff, insurance agencies, and post-acute care providers/agencies/facilities to bring all aspects of a patient’s care together, including scheduling follow-up appointments, coordinating transportation, referral management, obtaining records, social work and Care management support, and other delegated duties.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Assists in referral process by transmitting required patient documentation using web-based software system as requested by Care Manager or Social Worker, and verifies the facility received information. Informs Care Manager or Social Worker of authorizations and requests for additional information.
2. Prepares, completes, and distributes facility transfer packets. Identifies missing documentation and initiates appropriate follow-up to obtain information.
3. Arranges ambulance and wheelchair van transportation for patients to facilities or home as requested by Care Manager or Social Worker;