Laboratory Customer Service Representative - PRN- AAMC

Position Objective:

Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMC's policies and practices.

Essential Job Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Espouses the principles of Lean Thinking and creates a work environment that positively promotes process improvement. Explores opportunities to add value to the job (innovative ideas) to benefit the organization and takes ownership of the outcome. Proactively finds other work-related tasks during low census.
2. Maintains a safe and clean working environment by complying with procedures, rules, and regulations that allow for easy staff interchange. Maintains inter- and intradepartmental workflow by fostering a spirit of cooperation (hand offs).
3. Maintains laboratory supplies inventory and conserves laboratory resources by using equipment and supplies as needed to accomplish job results. Performs preventative maintenance and troubleshoots problems to the full extent of ability.
4. Meets turnaround-time and productivity goals (includes downtime activity, meal breaks, shift transitions, schedules, huddles). Serves as a point of contact for