CX AI Solutions Specialist
At Luminus, our ambition is to become the number one energy company in customer focus while continuously improving operational efficiency. Within Customer Experience & Care, our e-Care team plays a key role in delivering seamless digital customer experiences through omnichannel solutions, self-service and innovative AI technologies.
As CX AI Solutions Specialist, you take ownership of bringing AI to life across our customer care channels. You bridge the gap between AI strategy, technology and business needs, developing solutions that enhance customer interactions and empower our customer-facing teams. From identifying opportunities to delivering and optimising AI solutions, you ensure that innovation translates into measurable improvements in customer satisfaction, operational efficiency and digital service quality.
What you’ll do
Identifying and evaluating AI opportunities across our customer care ecosystem, including chatbots, virtual assistants, agent-assist solutions and emerging technologies, translating customer and business needs into impactful initiatives.
Leading AI projects from concept to implementation and adoption, defining business requirements, assessing feasibility and building business cases to ensure successful delivery and measurable results.
Driving the continuous improv
