Boutique Manager (Luxury Retail)
MiddleOn-site (Kuala Lumpur)Salary undisclosed
Job Description
LVMH Fragrance Brands brings together the savoir-faire of two iconic Maisons: Parfums Givenchy and Kenzo Parfums, creating highly desirable and bold fragrance and beauty products.
Joining LVMH Fragrance Brands means:
- Being continually inspired by our couture heritage,
- Being part of a positive transformation where your entrepreneurial spirit can flourish,
- Being empowered,
- Being beautifully creative while raising the standards of operational excellence.
Our unique spirit is promoted daily by our talents throughout the world acting with Determination, Agility, Realism and Empathy, encapsuling our 4 core key attitudes in the acronym DARE.
Join us and DARE to be entrepreneurs of beauty!
SALES AND CUSTOMER SERVICE
- Ensure achievement of monthly counter sales targets set.
- To plan and disseminate targets to counter team members and monitor daily/weekly, their achievement rate.
- Monitor IPT/AUS of each team member and work towards increasing each component with Retail team.
- Consciously maximize sales by link and cross selling and ensure BCs does the same.
- Ensure highest level of service is delivered to all clients sincerely.
- Consistently ensure all BCs are familiar with PRIDE, displaying it in their daily client interactions.
- Take on recruitment of new members.
- Manage all clients feedback and escalate to relevant departments.
- Be th
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