Customer Support Associate

ABOUT LONE WOLF    We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.    With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.    Job Summary:   As a Customer Support Associate, you’ll provide technical support for our accounting, commissions, and reporting platform. You’ll assist clients via phone, email, and chat, troubleshooting software issues, answering accounting-related questions, and ensuring an exceptional customer experience.   Essential Responsibilities and Duties:   Provide responsive, high-quality support via email, chat, and phone. Log details of all support sessions and client challenges in our ticketing system. Rely on your interpersonal skills and product knowledge to diagnose, test, and resolve client software challenges. Efficiently answer client questions, displaying your superb email, telephone and chat etiquette.  Recognize opportunities for improving product and client experience based on the feedback you receive and escalate any issues to management appropriately. Escalate complex issues to the appropriate team when necessary.Provi