Regional Retail Operations Team Lead - Anambra

We are looking for a Regional Retail Operations Team Lead to join our Retail Team as we scale up and drive digital and financial inclusion across our markets.

Role Overview

As Regional Retail Operations Team Lead, you'll oversee retail operations across Anambra - managing stock reconciliation, inventory allocation, phone repairs, reverse logistics, and shop assistant support across multiple retail points. You'll manage stock shortage mitigation, DSR holding levels, aged stock returns, cancellations, and payment collections. You'll coach shop assistants on processes and systems, develop retail strategies that support business objectives, train new Stock Controllers, and create virtual depot operations. You'll resolve operational issues as they arise and track shop assistant performance.