M
Posted 2h ago•Lagos
Retail Support Agent
MiddleOn-site (Lagos)Salary undisclosed
Job Description
We are looking for a Retail Support Agent to join our Retail team; as we scale up and drive digital and financial inclusion across our markets.
The Role
As Retail Support Agent, you keep post-sale device support moving so customers are never stuck with unresolved device or account issues. You give technical and account-level support to our retail and repair teams and help keep repairs within our 5-day repair and 10-day end-to-end SLA. This is an individual contributor role with no supervisory responsibility.
About Us
M-KOPA is a pan-African fintech that has served 10 million c
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