Retention Manager

We are looking for a Retention Manager to lead Uganda's Customer Retention and Telesales operation, converting existing customers into repeat-product sales through disciplined campaign execution, strong coaching, and rigorous performance management.

This role offers the opportunity to own Uganda's entire retention engine—from campaign design to team culture to conversion outcomes. You'll be the commercially minded leader who turns existing customer relationships into repeat revenue, builds a coaching-first team culture that raises performance standards, and partners with Product, Credit, Finance, Marketing, and BI to remove the blockers that prevent conversion. This isn't a role for someone who manages activity. It's for someone who manages outcomes—and knows the difference.