L1 Help Desk Technician
M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations that desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include IT Talent Solutions, Data Delivery & Analytics, Cyber Security, Cloud Migration, Applications and Infrastructure, Software Development, and Finance & Accounting.
M9 Solutions is seeking an L1 Help Desk Technician to work on-site in support of a government contract for a client located in Washington, DC. An active TS/SCI clearance is required.
Responsibilities
- Develops a deep understanding of the software platform applications to leverage problem-solving skills and ensure user inquiries are resolved in an efficient and delightful way.
- Gathers necessary information and responds to customer inquiries through a comment-based ticketing system.
- Recreates and diagnoses issues reported by the client.
- Triages, tracks, and correc
