Customer Service Manager

Customer Service Manager

Location: Glenbervie, Aberdeenshire / Hybrid
Contract: Permanent

Join our Team at Macphie - Let us introduce ourselves...

Macphie, an internationally acclaimed family ingredient manufacturer, proudly situated in the picturesque and tranquil landscapes of Glenbervie in Aberdeenshire with sites in Glasgow and Midlands too. Our expertise spans across a spectrum of delectable delights, including sauces, bakery creations, and heavenly ice cream toppings. We also cater to the evolving culinary landscape with our plant-based and gluten-free offerings. Trusted partners to some of the globe's leading food brands, we are dedicated to transforming ideas and creativity into tangible, delectable solutions.

Opportunity

Are you an experienced Customer Service or Customer Operations leader who enjoys developing people, solving problems and improving how things are done?

We’re looking for a Customer Service Manager to lead our established team at Glenbervie, supporting B2B customers across the UK, Europe and international markets. You’ll lead the day-to-day operation, manage customer escalations and ensure orders are fulfilled accurately and efficiently.

This is a hands-on leadership role, so you’ll be just as comfortable leading and developing your team as you are roll