Vendor Operations Specialist
About Mainstay
Mainstay is the leading market intelligence platform purpose built for buying, managing, and selling homes in the single family rental industry. As an AI native company, we turn complex data into clarity that helps the industry move forward with confidence. Founded within Opendoor, Mainstay launched as an independent company in 2024 and recently raised a Series A round led by Khosla Ventures.
Ready to shape the future of real estate with AI? Join Mainstay and help us redefine what’s possible in the single family rental space. If you thrive on solving complex problems and want to make a tangible impact in a fast-growing industry, we’d love to hear from you - apply now and let’s move the industry forward, together!
Role Purpose
Support Mainstay's Renovation as a Service (RaaS) operations as the primary day-to-day owner of vendor and agent communications. The Vendor Operations Specialist keeps work orders moving from assignment through completion across Slack, Helpscout, Airtable and SiteCapture. They handle routine vendor and agent questions directly, manage the RaaS inbox within SLAs, and administer scope edits, partial approvals and change orders as needed. The role is also the first point of contact for vendor escalations and on-site blockers such as access, utilities and security. By keeping Airtable accurate and followin
