Posted 3mo ago•New York, New York
CRM Administrator, Customer Experience (Seasonal)
MiddleOn-site (New York)Salary undisclosed
Job Description
We’re hiring a Part-Time CRM & CX Tools Administrator to support platforms like Salesforce Service Cloud and Zoom Contact Center (ZCC). You’ll help streamline workflows, deliver actionable analytics, and ensure our customer service team has the tools they need to provide fast, consistent, high-quality support.
Responsibilities
- Serve as the Salesforce Service Cloud and ZCC subject matter expert
- Configure and maintain case management workflows, queues, escalation rules, and KPI’s
- Manage users, roles, profiles, permissions, and security settings
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