Ocean Import Coordinator

In this role, you will serve as the primary point of contact for customers, overseas agents, and business partners, helping ensure ocean import shipments move smoothly from start to finish. You will play a key role in providing excellent customer service, coordinating shipment details, and maintaining accurate, up-to-date shipment information.

Duties and Responsibilities 

• Coordinate and manage ocean import shipments from booking through final delivery.
• Monitor shipment status and proactively track cargo movement from origin to destination.
• Track and trace shipments to ensure departure and ensuring all U.S. customs manifest formalities have been fulfilled by internal departments managing filings (e.g. AMS or ISF filings).
• Communicate with overseas agents, steamship lines, customs brokers, trucking companies, warehouses, and customers to ensure smooth shipment execution.
• Prepare, verify