Full Time Customer Services Representative

Malta International Airport plc is looking for dynamic individuals who are passionate about working with people within an Airport environment, and are willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Customer Services Department on a full-time basis.

Purpose of position:

To provide assistance and be of service to all MIA customers, ensuring that the needs and requirements are met in a professional, diligent and efficient manner to meet and exceed guests expectations.

Key Responsibilities:

• Provide assistance to all guests, respond to queries, and deliver services efficiently and reliably.
• Ensure service is always delivered courteously, with a positive attitude and a focus on exceeding guest expectations.
• Offer general information services both at front desk points and via telephone.
• Assist passengers with various needs, including directions, airport processes, and special assistance requests.
• Provide personalised attention to individual guest needs to maintain high service standards.
• Monitor key areas within the airport and ensure smooth passenger flow for arrivals and departures.
• Guide passengers to minimise confusion, congestion, and queue build-up.
• Check that gate monitors and Flight Information Display Systems are functioning properly.
• Perform roaming duties in high-tr