People Operations Specialist (security services)

We are looking for a People Operations Specialist to support the daily operational management of frontline workforce across active projects. This is a frontline workforce operations role, involving shift coordination, absence & replacement management, onboarding of new employees, and direct support of field staff. The People Operations Specialist acts as a key point of contact for frontline employees and plays a critical role in ensuring smooth daily operations, covering staffing needs, supporting employees, and resolving incidents in real time.

Responsibilities

• Recruiting new employees into active projects

• Daily coordination of frontline workforce (200+ employees)
• Managing absences and last-minute replacements
• Supporting shift planning
• First point of contact for field employees (phone & in person)
• Supporting operations during incidents and urgent situations
• Handling basic HR tasks (leaves, sick days, employee records)
• Account management & support

Requirements

• Experience in Security Services industry is a must
• Comfort with intensive phone communication and multitasking
• Ability to make decisions under pressure
• Practical, solution-oriented mindset
• Strong organizational skills and fast response time
• Very good MS Office skills
• Basic HR knowledge (onboarding, leave handling)